Sheila Medium Signature Logo Backpack

1.Are your products authentic?

• Yes, at Mirage, we pride ourselves on offering only 100% authentic luxury items, sourced directly from reputable brands and certified distributors. Authenticity is our top priority.

2.What is your return/refund policy?

• We do not offer returns or refunds unless you receive a damaged or defective product. Please refer to our Return Policy for further details.

3.What condition are your products in?

• All of our products are brand-new and have never been worn. Some items may carry a “pre-owned” label due to regulatory requirements, but rest assured, they are in perfect, unused condition. The full details of each product are clearly listed on its page for your peace of mind.

4.How long does shipping take?

• We aim to ship products within 24-48 hrs of the order being placed. For products in stock domestically, shipping takes 2-5 business days. For items sourced from our international suppliers, particularly outlet villages, shipping may take 15-21 business days. You will receive tracking information once your order has been shipped.

5.Can I cancel my order after it’s been placed?

• Once an order has been processed and shipped, cancellations are not possible. However, if you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to assist.

6.Do you ship internationally?

• Yes, Mirage ships worldwide. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.

7.How can I track my order?

• After your order is shipped, you’ll receive a confirmation email with tracking details. Simply use the tracking number to follow your package’s journey to your door.

8.Can I request a specific luxury item or size that isn’t listed on your website?

• Absolutely! If you’re looking for a specific item or size, feel free to submit a request through our Personal Shopping Service. Our team will work with you to find the item you desire.

9.What payment methods do you accept?

• We accept a range of payment options, including major credit and debit cards, PayPal, and secure payment gateways. You can select your preferred payment method at checkout.

10.Are your prices negotiable?

• Our prices reflect the value and rarity of each item and are fixed. However, we do occasionally offer exclusive promotions and sales to our valued customers.