We take great pride in curating and delivering premium, authentic products to our customers. As part of our quality commitment, each item goes through multiple levels of authentication and quality control before reaching you. As such, we follow a strict but fair returns and refunds policy.
General Policy:
All sales are final. We do not offer returns, refunds, or exchanges for reasons such as change of mind, sizing issues, or personal preferences.
We work with luxury brands and authorized resellers where items often come in limited stock and unique configurations, making it difficult to facilitate traditional return cycles.
Exception – Damaged or Defective Products:
If you receive a product that is damaged, defective, or incorrect, we will review your case and may issue a full refund or replacement, depending on stock availability.
How to Request a Return or Refund (for valid cases):
Contact our support team within 48 hours of receiving the product.
Email us at official@themirage.store with:
1. Your order number
2. A brief description of the issue
3. Clear images or videos showing the damage/defect
Our team will verify your request within 2–3 working days and inform you about the next steps, which may include reverse pickup or store credit issuance.
Important Conditions:
Items must be unused, unworn, and in their original packaging with all tags intact to qualify for a return (if accepted).
Color tone variations, minor creases, or slight cosmetic inconsistencies do not qualify as defects, these are often part of the natural variation in luxury goods.
Refunds (if approved) will be processed back to your original payment method within 7–10 business days after inspection.
We’re always here to help, if you have any concerns about your order, please don’t hesitate to reach out.