At The Mirage, we are committed to providing a seamless shopping experience. We aim to ship products within 24-48 hrs of the order being placed.
Please review our shipping and returns policies below to understand how we handle your orders and inquiries.
Delivery Information:
For products that we have in stock locally, delivery typically takes 2-5 business days from the time of order confirmation. You will receive tracking information once your order has been dispatched, allowing you to monitor its journey to your doorstep.
If your order includes items that are sourced from our international suppliers, such as outlet villages, delivery can take 15-21 business days. This is due to the time needed to carefully source, inspect before shipping the items to ensure authenticity upon arrival. We strive to provide an estimated delivery time at checkout and will keep you updated with tracking information throughout the process.
Returns & Refunds:
• We maintain a strict no returns and no refunds policy, as we carefully source luxury items and ensure their authenticity. However, if you receive a product that is damaged or defective, we will gladly offer a refund or exchange. Please contact our customer support team within 48 hours of receiving the item to initiate this process.
• Return Process for Damaged or Defective Products:
To return a damaged or defective item, you must first reach out to us via email at official@themirage.store with your order details and photos of the defect. Our team will assess the issue and provide further instructions on how to proceed with the return or exchange.
• Please note that we cannot offer returns or refunds for minor variations in color, fit, or finish as these are characteristics of luxury items.