Returns, Refund & Money Back Guarantee Policy

The Mirage Store

At The Mirage Store, we accept returns on all orders under our structured return policy. Every product undergoes authentication and quality inspection before shipping. Because we deal in limited luxury inventory, our return system is designed to protect both buyers and the integrity of our products.

We offer a money back guarantee in cases where a product arrives defective, damaged, or materially different from the approved item. All returns must follow the eligibility conditions and claim process outlined below.

Return Eligibility

A return request may be approved only if the item received is physically damaged during delivery, defective upon arrival, or materially different from the product description or approved order. We do not accept returns for change of mind, sizing preferences, or buyer remorse.

Luxury items are sourced in limited quantities and cannot be restocked or resold as new once opened or used. Items must be returned in original condition with all tags, packaging, certificates, and accessories intact.

48 Hour Claim Window

Return or refund requests must be submitted within 48 hours of delivery. Claims made after 48 hours will not be accepted.

To initiate a claim, customers must provide a continuous unboxing video from sealed package to product reveal, clear images of the defect or damage, and order confirmation details.

The unboxing video is mandatory. Claims without video proof cannot be processed. This protects both the buyer and the authentication workflow.

Inspection & Approval Process

Once a claim is submitted, our team reviews the evidence and may request the item to be returned for inspection. Authentication and condition verification is performed before a final decision is issued.

If the defect is confirmed, a refund is approved. If inspection shows the item is not defective or damaged, the claim is rejected and the item is returned to the customer.

All inspection decisions are based on documented authentication standards.

Exchanges Policy

We do not offer exchanges. Mirage operates on limited luxury inventory and each item is sourced individually. Once sold, items cannot be swapped or replaced.

Customers are encouraged to review product details carefully before purchase.

Return Shipping for Approved Claims

If a return is approved, return instructions will be provided. Items must be shipped back securely in original condition. Failure to return the complete package including tags and accessories may void the refund.

Refund Processing Timeline

Once the returned item passes inspection, refunds are issued to the original payment method. Processing may take 20-30 business days depending on bank timelines.

Shipping fees, duties, and service charges are non-refundable unless the error is caused by Mirage.

Authenticity Protection Clause

Every Mirage product is verified before shipment. False claims, staged damage, or tampered packaging will result in claim rejection and possible account restriction.

We maintain shipment records and authentication documentation for all orders.

Our Commitment

We stand behind the authenticity and quality of every product we sell. This policy exists to protect genuine buyers while preserving the integrity of luxury goods.

Luxury shopping should feel safe, transparent, and accountable. That is the standard we operate by.

Frequently Asked Questions

Can I return an item for any reason?
Returns are accepted only for defective, damaged, or incorrect items. We do not accept change-of-mind returns.

Why is the 48 hour window strict?
Luxury authentication requires immediate verification. The time window protects product integrity and prevents misuse.

What happens if I don’t record an unboxing video?
Claims without a full unboxing video cannot be processed. This is mandatory evidence for return approval.

Do you offer exchanges?
No. Mirage deals in limited luxury inventory and items cannot be swapped once sold.

How long does refund processing take?
Refunds usually appear within 5–10 business days after inspection approval.

What if my return claim is rejected?
If inspection confirms no defect, the item is returned to you and the refund request is denied.